Terms and Conditions
The rules of the game, with no hidden fine print. By browsing tratante.pt or placing an order, you accept these Terms and Conditions.
1. Who we are
Owner: Adriano Filipe Gomes Monteiro, holder of the TRATANTE® brand
NIF (Tax ID): PT237169312
Registered address: Rua de São Filipe 17, 4705-770 Braga, Portugal
TRATANTE® Workshop: Centro Comercial Galécia, Loja 54 (1st floor), Rua Comendador António Maria Santos da Cunha, 589, 4700-026 Braga, Portugal
Email: tratante@tratante.pt
Phone and WhatsApp: +351 911 906 890
VAT status: exempt under Article 53 of the CIVA (Portuguese VAT Code)
2. Products and orders
We display our pieces with the utmost accuracy. Even so, colors may vary slightly depending on your screen and the lighting in the photographs.
Orders are confirmed once payment is accepted. We may refuse or cancel an order, with a full refund, in the event of:
- stock errors;
- failed or unconfirmed payment;
- suspected fraud;
- obvious errors in price or product description.
3. Cancellation
You may cancel your order as long as it has not yet been processed for shipment. Please request this in your customer area or by email. After that, our return policy applies.
4. Prices and payments
Prices are in euros and are the final prices for the pieces. Our business is VAT-exempt under Article 53 of the CIVA, and our invoices include this mention. Shipping costs are shown at checkout before you pay.
We accept the methods available at checkout (card, MB WAY, Multibanco, PayPal, and Apple Pay). Payments are processed by certified providers. We never have access to your card details.
5. Shipping
We ship from Braga, always with a tracking number. Estimated delivery times, in business days:
- Mainland Portugal: 3 to 5 days. €5, free on orders over €40.
- Azores and Madeira: 5 to 8 days. €9, free on orders over €80.
- Spain: 3 to 5 days. €6, free on orders over €50.
- Rest of Europe: 5 to 8 days. €14 to €19, free on orders over €100 to €150, depending on the country.
- Pick up at TRATANTE® Workshop (Braga): free, by appointment only. Choose "Pickup" at checkout and we will notify you when it is ready.
For orders outside Europe, please contact us by email. The final price and delivery time for each shipment are always displayed at checkout. We are not responsible for delays caused by the carrier or situations beyond our control (strikes, weather, logistical blockades), but we monitor every case until the order arrives. The risk of loss or damage passes to you at the moment of delivery.
6. Right of withdrawal (returns)
The law (Decree-Law no. 24/2014) gives you 14 days to cancel an online purchase without having to provide a reason. We offer 15 days from the receipt of your order.
- Communicate the return by email to tratante@tratante.pt or via your customer area within the deadline.
- Send the item to the TRATANTE® Workshop (address above) within 14 days of your notification. You are responsible for the return costs, unless the return is due to our error or a defect.
- We will refund the amount paid, including the standard shipping costs of the initial delivery, using the same payment method, within a maximum of 14 days after your notification. We may withhold the refund until we receive the item or proof of its return, whichever occurs first. If you prefer, we can issue a store credit.
- You may try on the piece as you would in a physical store. If it arrives used, washed, damaged, or without tags, we may deduct the corresponding loss in value from the refund.
- Personalized items made to your specifications are not eligible for the right of withdrawal.
7. Exchanges
You have 15 days from receipt to exchange an item. You send the item to our Workshop, and the reshipping of the new item has a fixed cost of €5. If you take the opportunity to purchase another product with your exchange, we will waive these shipping costs. Exchanges are subject to stock availability.
8. Warranty and defective products
All pieces have a 3-year legal warranty for non-conformity (Decree-Law no. 84/2021). If an item arrives defective, please contact us in writing: we will cover the shipping costs and resolve the issue through repair, replacement, price reduction, or refund, in accordance with the law. The warranty does not cover normal wear and tear or damage caused by improper use or washing.
9. Website
We do our best to ensure the site functions flawlessly, but we do not guarantee that it will always be available or free of technical errors. We are not liable for damages resulting from improper use of the site, interruptions caused by third parties, or technical problems beyond our control. Nothing in these terms limits the rights guaranteed to you by law as a consumer.
10. Communications
We only send you newsletters if you subscribe. You may unsubscribe at any time using the link provided in each email.
11. Personal data
We process your data in accordance with the GDPR and our Privacy Policy.
12. Complaints and disputes
These terms are governed by Portuguese law. If something goes wrong, please talk to us first: we resolve almost everything via email.
You may also use the Electronic Complaints Book or refer to an alternative consumer dispute resolution entity, such as the CIAB – Consumer Information, Mediation and Arbitration Center (Braga), at www.ciab.pt, or the CNIACC – National Center for Information and Arbitration of Consumer Conflicts, at www.cniacc.pt. More information is available on the Consumer Portal at www.consumidor.gov.pt.
13. Changes
We may update these terms. The version published on this page at the date of your order always applies.